F.A.Q

Frequently Asked Questions

How do I book a transfer? ▶

Select your route, date, and time. Add your pickup/dropoff info and pay online. You’ll receive instant confirmation via email.

Can I book from outside Iceland? ▶

Yes! Most of our customers book from the USA, UK, and Europe. The system works fully online and is mobile-friendly.

Do you monitor flight delays? ▶

If you provide your flight number, our drivers will track delays and adjust the pickup time automatically at no extra cost.

Are the rides private? ▶

Yes — all rides are private. No shared vans or pickups. Just you and your travel group.

Will someone be waiting for me at the airport? ▶

Yes, absolutely! Your private driver will be waiting for you at the airport arrival hall, right after you exit customs. You’ll easily spot them — they’ll be holding a tablet or sign with your name displayed clearly. This personalized meet & greet ensures a smooth, stress-free start to your journey.

Can I cancel or change my booking? ▶

You can cancel or reschedule up to 24 hours before pickup. Just contact us by email or phone with your booking reference.

What payment methods do you accept? ▶

We accept all major credit/debit cards and Apple Pay. Payments are securely processed via our trusted checkout system.

Do you offer child seats? ▶

Yes, child seats are available upon request during booking. Please specify the age and type of seat needed.

Will I get a confirmation? ▶

Yes, once your payment is successful, you’ll receive a confirmation email with full ride details and driver contact info.

Is your service available year-round? ▶

Absolutely. We operate transfers year-round, including holidays and winter months — weather permitting.

How far in advance should I book? ▶

We recommend booking at least 24–48 hours in advance to secure your preferred time, but same-day bookings may be available too.

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